Returns & Refunds
We want you to feel completely satisfied with your purchase. If for whatever reason you are unhappy with a product that you have ordered from us, a refund or an exchange will be provided promptly to you if the goods are returned within 30 days. Simply return your purchase unworn, in original condition with a brief description of your requirements and the reason for return and we will gladly exchange or refund it. Items will be replaced only after the original goods are returned.
Exchanges and refunds will be accepted up to 30 days after purchase. All items can be refunded or exchanged provided they are returned in the same condition as you received them in.
Return your purchase to:
Online Order Returns
9 Hammersmith Drive
The goods are your responsibility until they reach our warehouse, so please ensure that all items are securely packaged as we are not able to accept them back if damaged on the way.
We aim to:
- Acknowledge any returns within five working days.
- Advise you how long it will take to resolve the issue.
- Keep you informed throughout the process.
- Refunds will be given at the discretion of Auravale Industries management.
If you have any further questions, please contact customer service:
NZ Phone: 0800 880 555
AU Phone: 1800 143 456
Unfortunately once an order is placed and payment is made you cannot cancel it. You will have to follow our Return/Refunds process to return it to us.
Is my full order guaranteed to be fulfilled?
From time to time a garment may sell out before your online purchase is processed. If this does occur we will contact you and suggest an alternative or simply remove that item from your order.
All goods sold in New Zealand include Goods & Services Tax (GST). For orders shipped to destinations outside New Zealand the price excludes GST, Value Added Tax (VAT) and any other taxes specific to the destination country.
Orders to destinations outside New Zealand may be subject to local sales tax and/or import duty and customers remain liable for payment of these taxes or duties on or following delivery.